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Terms & Conditions

Terms & Conditions

These terms and conditions contain legal information about your rights in electronic commerce and distance contracts.

Scope

These terms and conditions apply to all deliveries made by American Heritage GmbH & Co. KG. Consumer is a natural person that is acting for purposes which are outside his trade, business, craft or profession.

Parties of the contract

This sales contract is being closed with: 

American Heritage GmbH & Co. KG

Schertlinstraße 13a
86159 Augsburg
Tel: +49 821-455254 00
Fax: +49 821-455254 19

Our customer care center is available for questions and issues on workdays from 9.00 a.m. until 5.30 p.m by telephone and by E-Mail:

Tel: +49 821-455254 00
Fax: +49 821-455254 19
E-mail: infonospamplease@nospampleaseamerican-heritage.eu

Offer and steps to close the contract

The display of products in our online shop does not establish a legal binding offer, but an invitation to treat. Errors are excepted. By clicking the button [Buy] you give a binding order regarding the products displayed in the shopping cart. The contract is being closed, if we confirm the order by e-mail following your order.

Right to revocation for consumers

You have the right to withdraw from this agreement within fourteen days without providing a reason. The period of revocation is fourteen days from the date on which the goods were accepted by you or by a third party, not including the carrier. In order to exercise your right of revocation, you must inform us by received mail, telephone call, or email about your decision to revoke the contract:

American Heritage GmbH & Co. KG

Schertlinstraße 13a
86159 Augsburg

Telefon: +49 821-455254 00 
Fax: +49 821-455254 19
E-mail: infonospamplease@nospampleaseamerican-heritage.eu

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancelation period has expired.

For cancellations you may complete and return the Sample Cancellation Form, but it is not obligatory.

Process following cancellation

Sending notification of your intention to exercise your right of revocation prior to expiry of the period of revocation shall be sufficient to comply with the period of revocation. Consequences of revocation If you withdraw from this agreement, we shall refund all payments that we have received from you, including delivery costs (with the exception of additional costs that arise if you have selected a form of delivery other than the cheapest form of standard delivery offered by us) without undue delay and within fourteen days at the latest from the date on which we received the notice of revocation. For this refund we use the same method of payment that you used for the original transaction, unless expressly agreed upon with you. You will not be charged any fees for returning products to us within this expressly written time period.

We may refuse the refund until the goods have been returned to us or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us without undue delay and within fourteen days at the latest from the date on which you notified us of your withdrawal from the agreement. The deadline is complied with if the goods are sent prior to the fourteen day deadline. The immediate costs of returning the goods are borne by the customer returning the goods. You shall only be required to compensate any loss of value if said loss of value can be attributed to any unnecessary handling of the goods for the purpose of testing the condition, properties, and/or functionality of said goods.

Exceptions to the Cancellation Policy

There is no right to revocation for food products, goods that were made to specific customer specifications or clearly tailored to the personal use of the customer, or products in a condition not suitable for return.

Prices, deposit, Areas of delivery, shipping costs, reservation on availability

The prices on the product information sites contain value added tax and all other price components. For special orders, e.g. quilts, wallpapers and furniture that are ordered from the manufacturer by special request or are custom made, a deposit of 30% is due on confirmation of the order.

American Heritage ships packages through DHL and calculates a flat-rate shipping fee of 4.95 € for each order shipped within Germany and Austria. If we have to ship your order in multiple packages, we will only charge you the shipping fee once. We offer free shipping for orders over 50 € that are shipped within Germany and Austria. For all other shipping rates and delivery times, please refer to the chart below.

CountryFlat-Rate Shipping FeeOversized Items SurchargeFree Shipping Starting atDelivery Time**
Austria4.95 €34.95 €50.00 €1-3 Days
Belgium8.95 €34.95 €250.00 €2-4 Days
Croatia8.95 €39.95 €250.00 €3-5 Days
Czech Republic8.95 €34.95 €250.00 €2-4 Days
Denmark8.95 €34.95 €250.00 €2-4 Days
France8.95 €39.95 €250.00 €2-4 Days
Germany4.95 €24.95 €50.00 €1-3 Days
Hungary8.95 €49.55 €250.00 €3-5 Days
Ireland8.95 €49.55 €250.00 €3-5 Days
Italy8.95 €39.95 €250.00 €3-5 Days
Latvia8.95 €49.55 €250.00 €3-5 Days
Lithuania8.95 €49.55 €250.00 €3-5 Days
Luxembourg8.95 €34.95 €250.00 €2-4 Days
Monaco8.95 €39.95 €250.00 €2-4 Days
Netherlands8.95 €34.95 €250.00 €2-4 Days
Poland8.95 €34.95 €250.00 €2-4 Days
Portugal8.95 €49.55 €250.00 €3-5 Days
Romania8.95 €49.55 €250.00 €3-5 Days
Slovenia8.95 €39.95 €250.00 €3-5 Days
Spain8.95 €49.55 €250.00 €3-5 Days
Sweden8.95 €49.55 €250.00 €3-5 Days
Switzerland11.95 €89.95 €250.00 €3-5 Days
United Kingdom8.95 €49.55 €250.00 €3-5 Days

*VAT free, the Switzerland Customs Agency will calculate the taxes and duties upon delivery.

**Oversized items require an additional 5 business days for delivery.

If the product ordered is not available because we did not get supplies from our distributor without our fault, we are entitled to resign from the contract. In this case we will inform you without delay and – if applicable – will offer a comparable product. If there should be no comparable product or you should not wish the delivery of a comparable product, we will refund remunerations paid without delay.

Payments

Payments are possible by bank transfer in advance, credit card or PayPal. If you choose bank transfer, we inform you about our account details in the confirmation message and ship the products after receipt of payment.

Title retention

We hold the ownership of the products until full payment.

Defects liability

We are liable for defects according to the legal provisions.

Choice of law

The parties agree on the application of German law.

Date: 12.02.2018