Terms & Conditions


These terms and conditions apply to all deliveries made by American Heritage GmbH & Co. KG. Consumer is a natural person that is acting for purposes which are outside his trade, business, craft or profession.

Parties of the contract

This sales contract is being closed with: 

American Heritage GmbH & Co. KG
Provinostraße 52 (martini-Park)
86153 Augsburg
Tel: +49 821-455254 00
Fax: +49 821-455254 19

Our customer care center is available for questions and issues on workdays from 9.00 a.m. until 5.30 p.m by telephone and by E-Mail:

Tel: +49 821-455254 00
Fax:+49 821-455254 19
E-mail: infonospamplease@nospampleaseamerican-heritage.de

Offer and steps to close the contract

The display of products in our online shop does not establish a legal binding offer, but an invitation to treat. Errors are excepted. By clicking the button [Buy] you give a binding order regarding the products displayed in the shopping cart. The contract is being closed, if we confirm the order by e-mail following your order.

Right to revocation for consumers

You have the right to withdraw from this agreement within fourteen days without providing a reason. The period of revocation is fourteen days from the date on which the goods were accepted by you or by a third party, not including the carrier. In order to exercise your right of revocation, you must inform us by received mail, telephone call, or email about your decision to revoke the contract:

American Heritage GmbH & Co. KG
Provinostraße 52 (martini-Park)
86153 Augsburg

Telephone: +49 821-455254 00 
Fax: +49 821-455254 19
E-mail: infonospamplease@nospampleaseamerican-heritage.de

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancelation period has expired.

For cancellations you may complete and return the Sample Cancellation Form, but it is not obligatory.

Process following cancellation

Sending notification of your intention to exercise your right of revocation prior to expiry of the period of revocation shall be sufficient to comply with the period of revocation. Consequences of revocation If you withdraw from this agreement, we shall refund all payments that we have received from you, including delivery costs (with the exception of additional costs that arise if you have selected a form of delivery other than the cheapest form of standard delivery offered by us) without undue delay and within fourteen days at the latest from the date on which we received the notice of revocation. For this refund we use the same method of payment that you used for the original transaction, unless expressly agreed upon with you. You will not be charged any fees for returning products to us within this expressly written time period.

We may refuse the refund until the goods have been returned to us or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us without undue delay and within fourteen days at the latest from the date on which you notified us of your withdrawal from the agreement. The deadline is complied with if the goods are sent prior to the fourteen day deadline. The immediate costs of returning the goods are borne by the customer returning the goods. You shall only be required to compensate any loss of value if said loss of value can be attributed to any unnecessary handling of the goods for the purpose of testing the condition, properties, and/or functionality of said goods.

Right of Withdrawal Exclusion

The following contracts are excluded from a right of withdrawal, as far as not otherwise agreed upon by the parties: Contracts for the delivery of goods which are not pre-assembled and an individual selection or choice is necessary by the user for their manufacture or which are clearly tailored to the personal needs of the user; Contracts for the delivery of goods which expire quickly or of which the expiration date could quickly be exceeded; Contracts for the delivery of sealed goods which, in order to protect health or hygiene, are not suitable for return if the seal has been removed after delivery; Contracts for the delivery of goods if, after delivery, these have been mixed inseparably with other goods due to their properties and condition; Contracts for the delivery of alcoholic beverages for which the price was agreed upon with the conclusion of the contract, which can be delivered 30 days after conclusion of contract at the earliest and whose current value is dependent on market fluctuations for which the contractor has no influence; Contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery; Contracts for the delivery of newspapers, magazines, or illustrations with the exception of subscription contracts.

Prices, deposit, Areas of delivery, shipping costs, reservation on availability

The prices on the product information sites contain value added tax and all other price components. For special orders, e.g. quilts, wallpapers and furniture that are ordered from the manufacturer by special request or are custom made, a deposit of 30% is due on confirmation of the order.

Fast & Inexpensive - Our Shipping Costs & Delivery Times

American Heritage ships standard packages with DHL for a flat fee. You can also take advantage of our low order totals for Free Shipping*. Please find the per country details in the table below. In the event we ship your order in multiple packages you will only be charged the flat fee.

*Free Shipping is not applicable for DHL Express.

Climate Neutral with DHL GoGreen

Together we can make a difference for the environment. With the environmental program DHL GoGreen we offer climate neutral shipping and do our part to protect the environment. The additional charges from DHL are, of course, covered by us!

Country Free Shipping DHL GoGreen Trucking
from Flat Rate Delivery Time Flat Rate Delivery Time
Germany49,00 €4,75 €1-3 Days0,00 €6-8 Days
Austria75,00 €6,90 €1-3 Days0,00 €6-8 Days
Switzerland*250,00 €14,90 €3-5 Days0,00 €8-10 Days
Albania*16,90 €3-5 Days129,90 €8-10 Days
Belgium11,90 €2-4 Days129,90 €7-9 Days
Bosnia and Herzegovina*16,90 €3-5 Days129,90 €8-10 Days
Bulgaria11,90 €3-5 Days129,90 €8-10 Days
Croatia11,90 €3-5 Days129,90 €8-10 Days
Cyprus11,90 €3-5 Days129,90 €8-10 Days
Czech Republic11,90 €2-4 Days129,90 €7-9 Days
Denmark11,90 €2-4 Days129,90 €7-9 Days
Estonia11,90 €3-5 Days129,90 €8-10 Days
Finland11,90 €3-5 Days129,90 €8-10 Days
France11,90 €2-4 Days129,90 €7-9 Days
Greece11,90 €3-5 Days129,90 €8-10 Days
Hungary11,90 €3-5 Days129,90 €8-10 Days
Iceland*11,90 €3-5 Days129,90 €8-10 Days
Ireland11,90 €3-5 Days129,90 €8-10 Days
Italy11,90 €3-5 Days129,90 €8-10 Days
Latvia11,90 €3-5 Days129,90 €8-10 Days
Liechtenstein*16,90 €2-4 Days129,90 €7-9 Days
Lithuania11,90 €3-5 Days129,90 €8-10 Days
Luxembourg11,90 €2-4 Days129,90 €7-9 Days
Monaco11,90 €2-4 Days129,90 €7-9 Days
Montenegro*16,90 €3-5 Days129,90 €8-10 Days
Netherlands11,90 €2-4 Days129,90 €7-9 Days
Norway*16,90 €7-9 Days129,90 €12-14 Days
Poland11,90 €2-4 Days129,90 €7-9 Days
Portugal11,90 €3-5 Days129,90 €8-10 Days
Romania11,90 €3-5 Days129,90 €8-10 Days
Serbia*16,90 €3-5 Days129,90 €8-10 Days
Slovakia11,90 €3-5 Days129,90 €8-10 Days
Slovenia11,90 €3-5 Days129,90 €8-10 Days
Spain11,90 €3-5 Days129,90 €8-10 Days
Sweden11,90 €3-5 Days129,90 €8-10 Days
United Kingdom*19,90 €3-5 Days129,90 €8-10 Days
Vatican11,90 €3-5 Days129,90 €8-10 Days

*VAT free, your local customs agency will calculate the taxes and duties upon delivery.

If the product ordered is not available because we did not get supplies from our distributor without our fault, we are entitled to resign from the contract. In this case we will inform you without delay and – if applicable – will offer a comparable product. If there should be no comparable product or you should not wish the delivery of a comparable product, we will refund remunerations paid without delay.


Payments are possible by bank transfer in advance, invoice, credit card or PayPal. If you choose bank transfer, we inform you about our account details in the confirmation message and ship the products after receipt of payment. When selecting the payment method invoice, a risk and credit assessment (scoring procedure) is necessary due to our legitimate interest to prevent non-payment.

Title retention

We hold the ownership of the products until full payment.

Extended Producer Responsibility

As part of the legal obligation for Extended Producer Responsibility (EPR), we contribute to the end-of-life management of products. Thus, we pay an eco-contribution to the various organisations financing waste collection, sorting, recycling and recovery.

ID: FR327488_01BGBD

Youth Protection Act

In accordance with the Youth Protection Act, we supply alcoholic products only to persons 18 years of age or older. To these ends, we reserve the right to request and verify proof of age. By ordering alcoholic products based on our terms and conditions, you declare that you are of legal age and fully capable of undertaking legal business transactions. By placing your order, you ensure that you are 18 years of age or older and that all given information regarding age, name and address is true and correct. As a customer, you are obliged to ensure that only you or one of your authorized persons of legal age can accept the delivery of goods. Insofar as persons of non-legal age initiate orders stating false facts and / or without the approval of their responsible or authorized legal representatives, American Heritage reserves the right to take precautionary actions and hereby cancel the orders according to § 111 BGB (German Law).

Defects liability

We are liable for defects according to the legal provisions.

Choice of law

The parties agree on the application of German law.

Date: 12.02.2018